At VAS Rent a Bike Mallorca, we understand that unforeseen circumstances may arise that require canceling a reservation. To cancel your reservation, you simply have to contact us by email following the instructions in section 3 of our terms and conditions. These are detailed below the conditions and costs of cancellation according to the moment in which we are notified:If you cancel at least 30 days before the pick-up date, the full advance payment made on the reservation will be refunded.If the cancellation is made between 15 and 30 days before the start of the rental, 50% of the value of the reservation will be charged and the remaining 50% will be refunded.If the cancellation is made less than 15 days before the start of the rental, 100% of the total value of the reservation will be charged and the amount due will be charged to your debit/credit card.In case of not picking up the bicycles on the day scheduled for rental, the total payment of the reservation will be charged to your debit/credit card.Please note that cancellations due to weather conditions are not accepted.If you foresee a delay in the collection of the bicycle(s) of more than 24 hours, we request that you inform us. Otherwise, we will cancel your reservation the day after the start date, applying the corresponding fees.At VAS Rent a Bike Mallorca, we are committed to providing a transparent and fair service, and these cancellation conditions allow us to guarantee the availability of our bikes for all our clients.